Service Desk Technician

Date: Jan 10, 2019

Location: Decatur, IN, IN, US, 46733

Company: REV Group, Inc.

Additional Locations:  

Requisition ID: 950  

REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (“RVs”) and luxury buses). REV’s brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.

 

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

 

 

Job Responsibilities:

 

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Pursues personal development and training opportunities to keep pace with technology changes and growth.

 

Qualifications:

 

  • Associates degree in Information Technology, Computer Science or related field.
  • 1-3 years’ proven working experience in providing help desk support.
  • Proficiency in English
  • Strong working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Displays and practices the highest level of customer service orientation

 

License or Certification: (Desired)

 

  • A+ (CompTIA )
  • HDI Desktop Support Technician (HDI-DST)
  • MCSA: Windows 10 (Microsoft)

 

 

 

EOE/M/F/Vet/Disabled


Nearest Major Market: Fort Wayne

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