Service Center Manager

Date: Dec 28, 2020

Location: Decatur, IN, US, 46733

Company: REV Group, Inc.

Requisition ID: 6289

Service Manager – RV Service Facility


Job Title:               Service Manager                                 Reports to:                           Director Customer and Product Support

FLSA status:          Exempt                                                 Key Relationships:               Directors, Managers, Customers, Suppliers, Peers

Date:                      9/28/2020                                            Direct Reports:                    Group Leaders, Service Advisors, Parts Handlers


REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (“RVs”) and luxury buses). REV’s brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.


Job summary:

The Service Manager is responsible for the management, control and administration of the REV RV Service Facility including Internal Shop Operations, Product Feedback and General Administration


Specific duties and responsibilities:

  • Manages planning, production, profitability, quality and safety of staff associates to meet company goals and requirements.
  • Monitors, analyzes and improves work process to achieve higher efficiencies and cost savings.
  • Coordinates flow and interaction between shop, owner relations, parts and dealer support to ensure communications and information flow.
  • Formulates and maintains quality control objectives and production procedures to maximize product quality and minimize costs.
  • Ensures compliance with federal, local and corporate standards to meet requirements.
  • Develops and produces facility communications with regard to objectives, safety, process flow, standards, quality and customer feedback to ensure understanding of goals and objectives.
  • Implements reports that measure productivity, labor utilization and customer satisfaction to gather information.
  • Develops recommendations for capital improvements, including equipment and facilities, to ensure productivity.
  • Maintains adequate internal parts inventory to ensure efficiency and prompt handling of customer service issues.
  • Ensures prompt recovery of parts and labor credits due Fleetwood for the repair of Supplier warranted components or appliances.
  • Ensures prompt feedback to the appropriate department or departments related to products issues, complaints, etc.
  • Attends meetings, planning sessions, etc. to participate in product improvement and planning processes.
  • Plans operations in accordance with facility budget.
  • Ensures that the service staff and facility operations know, understand and conform to all established and approved policies and procedures, including Ownercare.
  • Ensures timeliness and accuracy of monthly facility reporting of key measurements.
  • Recruits and approves employment of personnel.
  • Supervises the training and development of service facility associates.
  • Manages workforce, human resource functions, team leadership, and diversity to meet company standards and established professional standards.
  • Other assignments as designated by the Director Customer and Product Support



  • Good coaching skills
  • Strong management, leadership and motivation skills
  • Strong mechanical and system knowledge
  • High level of tolerance for very vocal and persistent customers
  • Strong computer skills with knowledge of appropriate software packages
  • Excellent customer service skills
  • Excellent communication skills (both written and verbal)
  • Good problem solving capabilities
  • Strong operational planning capabilities
  • Ability to lead change



  • Bachelor’s Degree in Business Administration or Management or equivalent experience


Work Experience:

  • Five or more years of experience in managing a work force


REV Recreation Group has long answered America’s pioneering spirit with six distinct luxury motorhome manufacturers. Together, Fleetwood RV, Holiday Rambler, Monaco Coach, American Coach, Renegade RV and Midwest Automotive Designs deliver the best Class B motorhomes, high-end Class C motorhomes and luxury Class A motorhomes, as well as stacker trailers. 

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.



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