RTC - Painter I

Date: Feb 4, 2019

Location: Ocala, FL, US, 34474

Company: REV Group, Inc.

Additional Locations:  
Requisition ID: 353

REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (“RVs”) and luxury buses). REV’s brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.

 

Job Description

 

 

Title:  Mobile Road Technician

 

Job code:          

Global Grade:                      

FLSA status:

 

REV RTC Mobile Service Technicians responsibilities will include but not be limited to the following:

 

  • Independently perform service and maintenance tasks at customer’s locations around the State of Florida with little or no direct supervision as directed by the Service Manager.

BASIC REQUIREMENTS & RESPONSIBILITIES

1) Posses required EVT certifications to repair fire apparatus.

2) Always project a courteous, helpful demeanor in dealing with internal & external customers.

3) Set an example in the way you communicate

5) Manage your time to provide maximum efficiencies and company profitability. 

8) Always keep in mind that in REV RTC customers perceive you as the “company”.  

 

Responsibilities:

  • Manage and review all your billing claims to eliminate rejected claims from E-One, Horton and REV companies. 
  • Ensure customer satisfaction through expedient and thorough repairs
  • Maintain all required certifications to perform mechanical and service tasks
  • Care for and maintain your service vehicle to maintain appearance standards
  • Maintain your parts inventory and account for all parts and equipment in your possession
  • Be prepared to respond to customer emergencies and truck-down situations on weekends, after business hours and on weekends.
  • Survey customers to determine methods of improving Hall-Mark service capability and submit to supervisor on a weekly basis
  • Work closely with Parts Department to track, maintain and manage service department parts inventories. Call on customers to solve problems and determine fit for Rev products
  • Manage and update ACTIVE SERVICE PROJECTS LIST on a daily basis
  • Ensure the Service Team ALWAYS projects a professional, courteous and respectful image to our customers, vendors, suppliers and business partners. This includes personal appearance, oral communication skills, service vehicle appearance and service shop cleanliness.
  • Routinely call back customers to follow-up on work performed by yourself.

 

Requirements (education, experience, travel, physical, work environment):

 

Qualifications:

  • Valid Florida CDL driver’s license
  • High School Diploma, AS or BS in Business Management preferred
  • Must have experience in the fire apparatus industry. Parts, service and sales experience preferred
  • Must possess computer skills to include Microsoft Office (Word, Excel, Access, Power Point & Outlook), and business operating systems as related to Service Department management
  • Must possess excellent written and oral communication skills with ability to function proficiently in a customer oriented environment
  • Must maintain a positive attitude and ability to interact with customers to solve problems and influence company financial performance and financial goals.
  • Must possess Excellent problem solving and multi-tasking skills

 

REV Technical Center provides emergency vehicle solutions, services and parts to help our customers save lives and protect property.
 within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.

EOE/M/F/Vet/Disabled


Nearest Major Market: Ocala