Warranty Supervisor (Fire Truck)- Ocala, FL

Date:  Nov 8, 2023

Ocala , FL, US, 34474

Company:  REV Group, Inc.
Work Hours: 

Additional Locations:  
Requisition ID: 19977
E-ONE manufactures custom and commercial fire trucks including pumpers and tankers, aerial ladders and platforms, rescues of all sizes, quick attack units, industrial trucks, and ARFF (aircraft rescue firefighting vehicles).
Established in 1974, E-ONE has grown to become an industry leader in just a few decades, and today employs more than 1,000 people who manufacture over 400 fire trucks per year. Innovation has been the company's driving force and continues to be the impetus behind its pursuit of innovative technologies. The result is state-of-the-art fire rescue vehicles recognized for superior firefighting and rescue capabilities.
E-ONE is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency, commercial, and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, school buses, terminal trucks, RV’s, luxury buses, and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

Fire Warranty Supervisor - Ocala, FL


The position will perform functions that include effective communication and support to dealers and customers. Assist in resolving warranty and parts problems, project and maintain a professional image, disseminate technical information and act as a liaison for dealers and customers. Carrying out policies and programs and assisting with resolving unusual problems, service and maintenance and other matters needing the Customer Service department’s participation.




  • Administer warranty policies and procedures
  • Processing warranty claims and the request for warranty replacement parts
  • Daily supervision of Customer Service Representatives
  • Tracks and manages open warranty claims with suppliers
  • Creating warranty part orders for shipment
  • Creating Return Materials Authorizations for WP’s
  • Coding warrantable failures
  • Track and manage open orders wth REV parts
  • Provide NHTSA Reporting as required
  • Provide reports and feedback to production & quality
  • to provide /determine root cause & correct
  • All other duties as assigned.


Requirements (education, experience, travel, physical, work environment):


  • 5+ years of parts and warranty administration experience
  • High mechanical aptitude with a broad knowledge of multiple disciplines such as mechanics, plumbing, electrical, paint and body repair, Aerial hydraulics
  • Demonstrated high level of Customer Service skills
  • Demonstrated effective people coaching and development skills
  • Basic proficiency in the use of MS Office products
  • Commitment to excellence and high standards.
  • Must have excellent communication skills, both written and oral, and can effectively interact with Customers, Dealers, Team Leaders, Managers, and Associates.
  • Commitment to excellence and high standards.


Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job:

  • the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
  • The employee is frequently required to stand; walk and sit.
  • The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  •  The employee must regularly lift and /or move up to 4-0 pounds.
  •  Vision abilities required by this job include close, distance, color vision and ability to adjust focus.


 Work Environment:

  • Indoor office.
  • Production and/or Warehouse.
  • Personal Protective Equipment recommended and/or required on the production floor:
      • Steel-toed shoes.
      • Safety glasses.
      • Earplugs.
      • Work gloves.


REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans. 



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Nearest Major Market: Ocala