Service Manager

Date: Jul 21, 2025

Location:

Bristol, IN, US, 46507

Company: REV Group, Inc.

Work Hours:

Additional Locations:
Requisition ID: 24926

Sometimes, rebellions start small. Twenty years ago, our company opened its doors with a focus on building heavy-duty products for the motorsports industry, and the Renegade RV name was born the very day we decided to set up a display outside a members-only industry show. That passion to do things differently, rebelling against the status quo, has shaped Renegade into a luxury motorhome legend. Like you, we’re renegades, determined to carve our own path, and fueled by an obsession for extreme quality. You’ll find we take a proprietary approach to motorhome construction because everything we build is made to own the roads you travel.

Renegade RV is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV’s and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

Position Summary:

The Service Manager is responsible for managing service shop personnel, driving service quality and efficiency, customer repairs, and ensuring that all completed units meet internal quality standards and customer satisfaction expectations.

Key Responsibilities:

Lead and manage the day-to-day operations of the service technicians.
Oversee diagnosis, repair, retrofit, and rework operations for RV units requiring service, whether due to customer feedback, warranty claims, or production issues.
Monitor shop workflow, schedules, and labor to ensure production targets and delivery deadlines are met.
Recruit, train, evaluate, and develop service personnel to maintain a high-performance team.
Track and report key performance indicators (KPIs), including turnaround time, rework rates, warranty costs, and technician efficiency.
Ensure compliance with safety, quality, and environmental standards in accordance with company policy and regulatory requirements.

Qualifications:

High school diploma or GED required; Associate or Bachelor’s degree in business, engineering, or a technical field preferred.
5–8 years of experience in RV manufacturing, automotive, or heavy equipment service, with 3+ years in a leadership or management role.
Strong leadership and team management abilities.
Excellent verbal and written communication skills.
Proficient with service management software, Microsoft Office Suite, and basic ERP tools.
Strong organizational and problem-solving skills.

Working Conditions:

Office and shop environment within a manufacturing facility.
May involve walking the production floor, climbing into RV units, and performing inspections in confined or elevated spaces.
Occasional travel may be required for off-site service issues or training.
Use of personal protective equipment (PPE) may be necessary depending on the task.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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