Administrator Warranty

SUMMARY:  

The Administrator Warranty position is responsible for facilitating case management support, including the extraction, collection and analysis of data, processing warranty invoices for payment, rendering required reports, identifying and negotiating vendor chargeback fees, and other duties related to service and repairs.

JOB RESPONSIBILITIES:

• Following defined processes, work with internal customer service associates and external customers, government repair facilities, dealers and service centers to facilitate case management support for Spartan-built products
• Review case documentation
• Provide necessary documentation to assist with issue resolution and/or payment requirements
• Manage contact from customers regarding invoices, payments or other concerns
• Facilitate case closure while maintaining strong relationships with Spartan’s service centers
• Process all invoices received through the customer service department including Self Authorized invoices
• Support Spartan’s finance team in processing credits
• Negotiate chargeback fees with vendors, as required
• Process product registrations and subsequent changes, as required
• Manage Spartan Fire LLC bulletin release through required data entry, report generation of data and assisting in the preparation of required government reports
• Create and distribute customer information packets, as required
• Provide statistical analysis of post build customer service data
• Support development and maintenance of databases reports, and case management software in accordance with internal or external requirements (e.g. ERP, SalesForce.com, EPICOR)
• Ensure consistency and accuracy of data
• Research and publish reports and/or correspondence, as needed
• Process records (i.e. Bills of Material, populations, resolutions, etc.) related to both campaign and non-campaign and/or recall cases
• Other tasks as assigned

QUALIFICATIONS:

• Associates or Technical Degree in Finance, Accounting or Business preferred
• Experience in Accounting, Accounts Receivable / Accounts Payable, and/or Customer Support preferred
• Professional phone skills with knowledge of customer service, parts and warranty requirements
• Demonstrated successful customer negotiation skills
• Commitment to providing excellent customer support
• Creative and innovative team player
• Intermediate computer skills are required
• Proficient in Microsoft Office Suite
• Able to effectively prioritize and execute tasks in a high-pressure environment
• Versatile, flexible, and a willingness to work within constantly changing priorities
• Strong:
• Communication skills, verbal and written
• Interpersonal skills
• Organizational, problem-solving, and analytical skills
• Willing to:
• Maintain a flexible and extended work schedule as needed to accomplish objectives
• Learn new software tools
• Self-motivated with the ability to stay on task
• Demonstrates comprehensive listening skills (understanding the message(s) that is being communicated)

EDUCATION AND OTHER REQUIREMENTS: (Select education and/or other certifications that may be either required or preferred to perform the job)

HS Diploma or GED                    Required

Associates or Technical Degree   Preferred      Finance, Accounting or Business

Describe Experience Required     0-2 years Accounting, AR/AP; Customer Support

Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans. 

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