Representative Customer Service II


Date:  Aug 10, 2022
Location: 

Eugene, OR, US, 97408

Company:  REV Group, Inc.
Work Hours:  Mon-Fri 7a-3:30p, 30 min lunch

Additional Locations:  
Requisition ID: 14252

REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (“RVs”) and luxury buses). REV’s brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.

 

Job Overview:

The Customer Service Representative 1 is a key position that ensures our customers/dealers have a favorable experience when interacting with our company. The Customer Service Representative 1 is responsible for providing prompt, professional and accurate service to our customers.

 

 

 

Primary Responsibilities:

  • Receives phone calls and correspondence from customers with regard to questions, problems, concerns, or complaints.
  • Facilitates resolution of customer problems by identifying and qualifying the needed resolution, coordination with the necessary resources, and following up as required to assure completion of the resolution.
  • Handles dealer / customer service issues by monitoring and documenting results to ensure customer satisfaction.
  • Maintains high levels of product and policy knowledge in order to provide the most accurate and efficient level of customer service.
  • Communicates escalated dealer or customer issues as required to ensure prompt resolution.
  • Communicates quality issues to management.
  • Uses strong communications skills to enhance relations with our customers.
  • Maintains accurate documentation and reports required to meet department requirements.
  • Ensures compliance with established policies.
  • Performs other duties as assigned.
  • Ability to learn product specific information as it pertains to the position.
  • Ability to work effectively both as a team player and as an individual contributor.

 

Requirements (education, experience, travel, physical, work environment):

  • High School Diploma or equivalent
  • One year experience in Customer Service preferred
  • Experience in a related industry
  • Ability to work under pressure.
  • Excellent interpersonal skills
  • Excellent verbal and written communications skills
  • Good analytical and problem-solving abilities
  • Strong computer skills and comprehension of appropriate software packages
  • Ability to work as a member of a team
  • Ability to work in a multi-tasked environment
  • Work overtime as required
  • Ability to work safely and recognizes issues that may be unsafe and take appropriate actions to mitigate risks
  • Involved in projects as required.

 

 

Commitments:

  • Treat all employees and customers fairly, courteously and with dignity
  • Maintain positive relationships with customers and employees
  • A team player who is focused on providing exemplary customer service
  • Demonstrates continuous willingness to meet commitments
  • Focus on quality and service
  • Maintains high level of technical expertise, product knowledge and policy knowledge to provide efficient levels of customer service

 

REV Recreation Group has long answered America’s pioneering spirit with six distinct luxury motorhome manufacturers. Together, Fleetwood RV, Holiday Rambler, Monaco Coach, American Coach, Renegade RV and Midwest Automotive Designs deliver the best Class B motorhomes, high-end Class C motorhomes and luxury Class A motorhomes, as well as stacker trailers. 

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

 

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Nearest Major Market: Eugene