Warranty Analyst - Ambulance

Warranty Analyst - Ambulance

Provides support for two functions, reviews and enters incoming vehicle warranty report data onto vehicle history Excel spread sheet record, processes returned warranty parts for warranty coverage through vendors, reports to warranty Manager

Responsibilities:

• Review incoming warranty claim forms for completeness and enter vehicle information
• Check incoming warranty claim data for billing accuracy and vehicle registration
• Works closely with cross-functional teams to verify accuracy of warranty charges
• Translates technical vehicle service related data, codes information, and enters onto vehicle history Excel spread sheet in subcategories
• Processes defective warranty return parts for return to vendor for labor credit and replacement of defective parts
• Contact vendors when necessary to arrange RMAs for labor credit and defective parts return
• Help maintain log for return parts
• Processes shipping of warranty replacement parts to Dealers and repair facilities and ensures delivery of parts in a timely manner
• Works with stockroom and parts sales to transfer parts as needed

The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and/or training as requested by your line manager

Requirements (education, experience, travel, physical, work environment):

• Proficient in MS Office Outlook, Word, experience with Excel spreadsheet formulas and report generation.
• Mechanical aptitude necessary to correctly code and organize technical data portion of Excel spread sheet
• Strong organizational skills with the ability to multi-task in an ever-changing and demanding environment.
• Ability to communicate and interact with others
• Data entry skills (important)
• Attention to Detail/Accuracy
• Ability to work independently, with minimal or no supervision
• Good interpersonal skills
• Good verbal and written communication skills.
• Associate degree in Technology or 2 years of relevant experience in a manufacturing/parts sales environment (preferred), or an equivalent combination of education and experience.

Physical Demands:

• While performing the duties of this position, the employee is required to stand, walk, sit, use hands to finger or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is exposed to an indoor climate-controlled area. The noise level is usually moderate. In the plant, eye and hearing protection is mandatory, dust mask and safety toe shoes may be required in identified areas. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Will be required to wear Personal Protective Equipment to include safety glasses and haring protection (earplugs) when walking in the plant.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans. 

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