E-ONE - Mechanic I (Factory Service Center Technician I)

Date: Apr 3, 2019

Location: Hamburg, NY, US, 14075

Company: REV Group, Inc.

Additional Locations:  
Requisition ID: 465

REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (“RVs”) and luxury buses). REV’s brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.



Factory Service Center Technician I



 SCOPE: Responsible for diagnosing problems and performing standard mechanical repairs in a shop environment on customer equipment including emergency vehicle trucks and all related components (transmissions, engines, transfer cases, fire pumps, multiplex systems, ladders, suspension components, engine components and subassemblies).


  • Works from shop orders, specifications, manuals, schematics, prints and instructions.
  • Reviews shop orders, red books, change orders and/or all other order-affiliated documents in order to determine requirements. Diagnoses and repairs a variety of systems and related components, including, but not limited to, aerial devices, fire pump systems, steering systems, braking systems, suspensions, charging and cranking systems, drive trains and a wide range of electrical, pneumatic, hydraulic systems and Motor Vehicle Air Conditioning (MVAC) systems. Troubleshooting of basic engine and transmission problems, primarily focusing on interfacing with related vehicle systems. Tests components to meet all applicable and required standards.
  • Identifies and locates defective parts/components, removes and replaces parts/components and makes required adjustments. Conducts stationary tests and verifies or certifies that product meets specifications and quality standards.
  • Completes required documentation.
  • On occasion may travel to customers and/or dealers for job assignments.
  • Completes work assignments within published standard time allocations.
  • Assists the supervisor in the direction and planning of daily actives. Monitors the quality of work performed in assigned area. Works with supervisors and other departments, including Engineering, to identify and resolve issues.
  • Assists the supervisor in the training and orientation of new and transferred team members into the department. Monitors the quality of workmanship in assigned area.
  • Reports to the supervisor the status of daily assignments.


Factory Service Center Lead Responsibilities

  • Perform duties to help monitor, implement, and maintain production flow and schedule
  • Identify and resolve operating/technical problems within an assigned segment of the department
  • Responsible for technical accuracy, quality, and defect identification/reduction as directed by manager
  • Follows the direction of the Manager to coordinate work assignments for employees
  • Coordinates and confirms work schedules with other departments and 3rd party testing
  • Champions and coordinates Continuous Improvement activities for work areas





  1. Performs or assists with any operations, as required or directed, to maintain work flow or respond to production requirements.
  2. Follows safety rules, ensures safe operating conditions within area of responsibility and notifies supervisor of unusual or unsafe operating conditions.
  3. Attends and participates in a variety of meetings, training programs and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to changes to equipment or process, new developments, requirements, policies and procedures; assists with the training and orientation of new or transferred employees as directed.
  4. Must be able to perform within physical requirements including, but not limited to 40 lb. single lift, walking,  kneeling, squatting and standing for long periods of time.



  • Must have a variety of mechanics tools necessary to perform the essential functions



  1. SAFETY: Follow E-ONE General Health & Safety Rules, ensure safe operating conditions within area of responsibility, and notify coworkers and supervisors of hazardous acts and conditions. Proper use of PPE; use only defect-free equipment. Promote safety in department. Use proper lifting techniques and overhead hoist when needed. Maintain clean and safe working environment in line with 5-S Philosophy. Participate in hazardous communication training and safety meetings.
  2. QUALITY: Responsible for the quality of work. This requires defect-free work and understanding of the requirements of the company’s quality system as it pertains to job duties and responsibilities. Must be able to check work to ensure conformance to process control instructions, specifications, and quality standards. Identify and segregate non-conforming product. Identify the need for and assist in initiating and implementing corrective and preventive actions when appropriate.
  3. FLEXIBILITY: Able and willing to work in other areas as needed. Must be flexible in taking lunch and breaks when workflow requires. Willing to work additional hours as necessary.
  4. INITIATIVE: Actively participate in continuous improvement of products and processes to better serve customers and improve the overall profitability of E-ONE. Actively seek out work in other areas when current assignment is complete. Make suggestions for improving product quality, processes, safety, and company profitability.
  5. TEAMWORK: Positive working attitude toward other employees; be a team player. Work with others constructively and abide by company policies and procedures. Working together as a team for continuous improvement is vital to ensure the future of E-ONE and its employees. Teamwork will be required to be effective in daily production assignments as well as special improvement projects.
  6. CONTINUOUS  IMPROVEMENT:  To daily utilize skills and experience to eliminate waste and continually improve your processes.  Additionally, develop your knowledge of Lean / Continuous Improvement through supporting your area in maintaining the highest levels of 5S; utilizing visual management tools that highlight problems and solve those problems for true root cause; participate and support kaizen events; and participate in the Lean Certification and Minor Kaizen programs.
  7. CAREER DEVELOPMENT: Attend and participate in a variety of meetings, training programs, and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specific level of knowledge pertaining to changes to equipment or process, new developments, requirements, procedures, and policies.
  8. LEADERSHIP: Lead the team, provide innovative thought leadership on strategies to grow market share, increase profitability, and meet long-term business goals.
  9. ACTION-ORIENTED: Enjoy working hard; is action-oriented and energetic; not fearful of acting with a minimum of planning.
  10. CONFLICT MANAGEMENT: Step up to conflicts, seeing them as opportunities; read situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation.
  11. DEALING WITH AMBIGUITY: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  12. DRIVE FOR RESULTS: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.




  • Must have H.S. diploma or equivalent
  • Must meet all requirements of Factory Service Center Technician Level II.
  • Must possess basic fabrication skills, e.g. cutting and material preparation, in order to accomplish proper fit/retrofit, alignment and/or modification of brackets for component installation.
  • Must have good mechanical and disassembly and assembly skills.
  • Some travel required





  • Must possess and maintain a CDL “B” driver’s license.
  • Aerial experience preferred


QUALIFICATIONS - Within two (2) years of appointment:

  • Must possess and maintain an AC Certification.
  • Must possess and maintain a Fork Lift Operator “C” certification
  • Must have a variety of mechanics tools necessary to perform the related job requirements listed above.
  • Emergency Vehicle Technician (EVT) Certifications for Level II EVT status must be achieved within two years from appointment
  • E-ONE Aerial Certification Levels I & II must be achieved within two years from appointment
  • Achievement of Lean Bronze Certification within two years from appointment


Failure to earn and maintain the required certifications will result in disqualification of Factory Service Center Technician I and will result in reclassification to previous job class for which the number and type of valid certifications qualify.



  1. Lift/Push/Pull- Exerting up to 40 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
  2. Climbing- Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
  3. Stooping- Bending body downward and forward by bending spine at the waist.
  4. Kneeling- Bending legs at knee to come to a rest on knee or knees.
  5. Crouching/Crawling/Reaching - Bending the body downward and forward by bending leg and spine.  Moving about on hands and knees or hands and feet. Extending hand(s) and arm(s) in any direction.
  6. Standing- Particularly for sustained periods of time.
  7. Walking- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  8. The worker is required to have visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws and mills where the seeing job is at or within arm’s reach; performing mechanical tasks of a non-repetitive nature such as carpenters, technicians, service people, plumbers, painters, mechanics, etc. The worker is required to have visual acuity to operate motor vehicles or heavy equipment
  9. The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.               








E-ONE is a worldwide designer, manufacturer, and marketer of fire rescue vehicles with more than 23,000 vehicles in operation around the world. Headquartered in Ocala, Florida, E-ONE is the industry leader in product innovation, bringing new technologies to the market that exceed our customer’s expectations.


Nearest Major Market: Buffalo