Inspector Quality

Date: Nov 25, 2023

Location:

Jefferson, NC, US, 28640

Company: REV Group, Inc.

Work Hours: Mon-Thu 6:30a-5p, 30 min lunch

Additional Locations:
Requisition ID: 19564

American Emergency Vehicles (AEV) is a custom ambulance manufacturer for Type 1, Type 2, and Type 3 and medium-duty ambulances. At the heart of AEV is our unwavering commitment to caring for our customers and dedicated network of dealers. We are inspired by a calling to build ambulances with the highest standards of American-crafted excellence and approach every relationship with equally high standards. The welcoming spirit and warmth of our people continue long after the purchase.

AEV is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency, commercial, and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, school buses, terminal trucks, RV’s, luxury buses, and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

Job Overview:

The Delivery Inspector supports the delivery process to our customers/dealers. The Delivery Inspector gathers related information AEV internally, communicates AEV internally and externally with customer.

Primary Responsibilities:

Communicate AEV internally and externally with customer related to delivery.
Facilitates resolution of delivery issues by identifying the needed resolution, coordination with the necessary resources, and following up as required to assure completion.
Uses strong communications skills to enhance relations with our customers and to ensure customer satisfaction.
Maintains accurate documentation regarding delivery, actions taken and resolution.
Maintains high levels of product and policy knowledge to provide the most accurate and efficient level of customer service.
Ensures compliance with established policies.
Performs other duties as assigned.
Ability to learn product specific information as it pertains to the position.
Ability to work effectively both as a team player and as an individual contributor.

Requirements (education, experience, travel, physical, work environment):

High School Diploma or equivalent
One year experience in Customer Service preferred
Experience in a related industry
Ability to work under pressure.
Excellent interpersonal skills
Excellent verbal and written communications skills
Good analytical and problem-solving abilities
Strong computer skills and comprehension of appropriate software packages
Ability to work as a member of a team

Ability to work in a multi-tasked environment
Work overtime as required
Ability to work safely and recognizes issues that may be unsafe and take appropriate actions to mitigate risks
Involved in projects as required.
Clear driving record
Self-starter

Commitments:

Treat all employees and customers fairly, courteously and with dignity
Maintain positive relationships with customers and employees
A team player who is focused on providing exemplary customer service
Demonstrates continuous willingness to meet commitments
Focus on quality and service

Maintains high level of technical expertise, product knowledge and policy knowledge to provide efficient levels of customer service

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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