Field Support Engineer - EV

Date:  May 23, 2024

Longview, TX, US, 75604

Company:  REV Group, Inc.
Work Hours: 

Additional Locations:  
Requisition ID: 21609
For over 45 years, Capacity/Laymor has been the trusted yard truck manufacturer for ports and railway hubs around the world. Though heavy and lighter hauling needs are different, Capacity/Laymor trucks are designed and built to be relentless performers.
Capacity/Laymor trucks is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV’s and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

Capacity of Texas, Longview, TX is seeking a Field Support Engineer to support product development. In this role you will be responsible for commissioning, start up and conduct necessary training of EV trucks at factory, customer sites and ensure that products perform as intended and meet customer requirements.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may include other duties and responsibilities, as management may deem necessary from time to time.

  • Manage small crew of technical assemblers and assemblers. 
  • Validate that the new products and updated products meet engineering requirements and manufacturing readiness. Ability to determine root cause to problems and identify alternate solutions to resolve issues as they arise.
  • Review test plans, identify instrumentation needed for testing, conduct testing, analyze test results. Utilize engineering systems to look up models and drawings and material specifications.
  • Develop technical summary reports and communicate findings and lessons learned.
  • Conduct field commissioning to support truck builds along with validation and updation of software prior to delivery to the field.
  • Support engineering in leading field campaigns and creation of technical and communication documents including bulletins and service manuals.
  • Knowledge of troubleshooting techniques and tools to resolve technical problems. Document and maintain Devlog as issues arise and likely resolutions.
  • Diagnose system level issues by utilizing vendor specific diagnostics guides, tools and utilities.
  • Planning and improving testing procedures and operations to make the test more reliable, efficient and cost effective.
  • Facilitates the adoption of new techniques and processes to achieve greater efficiency, cost reduction and product improvements.
  • Support development of training programs and conduct training at factory or at customer sites.


Education and/or Experience:

  • Bachelor's Degree of Engineering, Engineering Technology, or equivalent education required. Electrical or related field of study in Electrical degree is a plus.
  • 3+ years minimum experience with field technical services support processes and management.
  • Prior experience in diagnostic test engineering roles.
  • Experience/ familiarity with electrification products and driveline components is a plus.
  • Experience with CANalyzer tool and its functionality is a plus.
  • Strong emphasis on carrying out tasks with high level of accuracy and precision.



Work Environment/Conditions:

  • Onsite
  • Ability to travel (20% of the time). Travel may be at short notice.


The above information describes the general nature of this position and should not be considered a comprehensive statement of duties, activities, responsibilities, and requirements. Additional duties, activities, responsibilities, and requirements may be assigned, with or without notice, at any time. This job description is neither an employment contract nor a promise of work for any specific length of time.


REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans. 



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Nearest Major Market: Longview