KME - Administrator Data

Date: Nov 21, 2020

Location: NESQUEHONING, PA, US, 18240

Company: REV Group, Inc.

Additional Locations:  
Requisition ID: 5363


REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (“RVs”) and luxury buses). REV’s brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.


Job summary:


<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">The position will perform functions that include effective communication and support to customers.  Assist in resolving warranty and parts problems, project and maintain a professional image, disseminate technical information and act as a liaison for factory and customers.  Carrying out policies and programs and assisting with tasks such resolving unusual problems, service and maintenance and other matters needing the Customer Service Department’s participation.



  • Processes warranty claims.
  • Verifies the manufacturer’s or supplier’s criteria.
  • Completes the documents required to process the claims, forwards them to the manufacturer/supplier and follows up.
  • Ensures that the amounts claimed correspond to the criteria of the manufacturer/supplier.
  • Follows up on claims, to obtain prompt approval
  • Completes pre-authorization applications in contentious cases, forwards them to the manufacturer/supplier and follows up.
  • Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up.
  • Analyzes claims denied by the manufacturer/supplier and, if applicable, resubmits them as soon as possible or obtains authorization to cancel them.
  • Ensures that clients are invoiced for uncovered and unauthorized claims.
  • Reviews claims exceeding the time frames prescribed by the manufacturer/supplier or which are not processed in the regular manner.
  • Processes bodywork claims and makes sure to inspect the trucks and take the required photographs.
  • Explains the warranty provisions to new customers.
  • Trains internal personnel in warranty provisions or changes.
  • Ensures that defective parts are returned to the manufacturer/supplier.
  • Keeps up-to-date on all the manufacturer’s recalls and bulletins.
  • Provide Technical Support to Fire Mechanics in the field.
  • Performs other tasks, based on management requirements and instructions.
  • Coordinates repairs between customers and service technicians
  • Work with all 3 brands, E-one, KME and Ferrara on warranty issues, recalls and new issues found in the field
  • Advise technicians on technical questions as they may have
  • Coordinates all warranty road calls / in house repairs with customer
  • Assist with parts sales when needed



Requirements (education, experience, travel, physical, work environment):


<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Due to the nature of tasks, the individual must have a high mechanical aptitude, good teaching, oral and written communication skills. Broad knowledge of multiple disciplines such as mechanics, plumbing, electrical, paint and body repair, hydraulics and customer relations. 


  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Proficient computer skills are required.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Mathematical ability is essential throughout the claim negotiation.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">High school diploma or equivalent required.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Two (2) years of emergency vehicle production/parts experience.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Previous warranty related administration work preferred.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Knowledge of parts warehousing.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Understanding of a custom vehicle production.


<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Physical Demands:

  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">The employee is regularly required to stand or walk; use hands to handle or feel objects; and reach with hands and arms.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">The employee frequently is required to walk.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">The employee is frequently required to stoop, kneel, or crouch.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">The employee is occasionally required to sit for extended periods of time.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">The employee must occasionally lift and/or move up to 40#’s.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Ability to bend, stoop and squat.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Ability to work with arms above head.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Able to read and write in the English language.


KME and its employees have a passion to provide the safest, most reliable and highest performing emergency vehicles to serve our first responders in protecting our communities. KME has delivered over 10,000 vehicles to markets around the globe.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.



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Nearest Major Market: Allentown