Representative Customer Service Aftermarket Parts

Date: May 17, 2019

Location: NESQUEHONING, PA, US, 18240

Company: REV Group, Inc.

Additional Locations:  
Requisition ID: 1674

 

REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (“RVs”) and luxury buses). REV’s brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.

 

Job summary:

Under the direction of the Department Manager, responds to customer and branch phone and walk-in inquiries and performs a variety of duties related to the Customer Service area in accordance with company policies and procedures.

 

Responsibilities:

  • Research BOMs and other technical sources for part number identification.
  • Recommends and sell’s aftermarket parts according to established goals.
  • Conduct research on part numbers to facilitate the sale of parts. Keep operating managers informed of customer and parts sales trends.
  • Coordinates part orders and shipments to customers for quick and effective service and/or repairs.
  • Demonstrates and utilizes proper and acceptable communication etiquette in all phases of position.
  • Facilitate the processing of customer returns and credit request.
  •  Receives, researches, and answers customer inquiries and requests regarding accounts, products, rates and services offered.
  • Works with customers to offer alternatives to irresolvable problems.
  • Receives and answers inquiries from departments and branches regarding Customer Service responsibilities.
  • Follows up on customer inquiries and research to assure satisfactory completion.
  • Completes deposit verifications, credit referrals, name and address changes, and other mail requests received y the Department.
  • Monitors, evaluates, and presents solutions to potential problem areas.
  • Identifies needs and makes recommendations regarding revisions to policy and procedure.
  • Remains current on changes in policies, procedures, and product offerings.
  • Identifies and presents training needs to the Manager.
  • Reports maintenance needs to the Manager.
  • Assures compliance with policies, procedures, and regulations.
  • Develops and maintains the Department’s and Association’s image and corporate philosophy in the community.
  • Prepares routine reports and assists the manager with special projects as assigned.
  • Performs other clerical duties and projects as assigned by the Department Manager.

 

 

Requirements (education, experience, travel, physical, work environment):

  • Two (2) years’ experience in Customer Relations position.
  • Telephone etiquette skills.

 

KME and its employees have a passion to provide the safest, most reliable and highest performing emergency vehicles to serve our first responders in protecting our communities. KME has delivered over 10,000 vehicles to markets around the globe.

EOE/M/F/Vet/Disabled


Nearest Major Market: Allentown

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