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Field Representative - Ocala, FL - E-ONE

Date: Nov 29, 2021

Location: Ocala , FL, US, 34474

Company: REV Group, Inc.

Additional Locations:  
Requisition ID: 10586

REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (“RVs”) and luxury buses). REV’s brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.

 

SCOPE: 


Perform functions that include effective communication and support to dealers and customers, takes an active role in the delivery of the vehicle to the customer, and provide training to customers in the recommended operation and maintenance of the vehicle’s components and systems. 

 

ESSENTIAL FUNCTIONS: 


•    Assist in resolving service and parts problems, project and maintain a professional image 
•    Disseminate technical information and act as a liaison for dealers and customers  
•    Frequent  travel will be required to various areas 
•    Interact with dealers, customers, and vendors in consultation on installation or application problems and to qualify processes or component products. 
•    Carry out policies and programs and assisting with tasks such as delivery of new vehicles, aftermarket parts sales, resolving unusual problems, service and maintenance and other matters needing the Service Department’s participation.
•    Administer company policies and procedures for functional responsibility and related activities
•    Work directly with the Service Department to coordinate delivery to customer
•    Review shop order for completeness of components and accessories  
•    Troubleshoot and initiate any corrective measures, document any shortages and follow up
•    Provide necessary training to customer personnel and establish relationships to encourage brand loyalty
•    Arrange for periodic vehicle inspections 
•    May assist Service Department in resolving any difficult field repairs 
•    May assist in development of training resources, including manuals, videos, etc. from parts suppliers; hands-on materials such as mockups of systems or cut-aways of parts used on vehicles. 
•    May work with others in preparation and review of technical documentation materials produced by the Technical Publications Department. 
•    Provide continuous follow-up to problem areas identified
•    Initiates and prepares engineering changes 
•    Prepares and distributes training aids such as instructional materials, handouts, evaluation forms, and visual aids 
•    Administers and evaluates training program qualification tests and determines eligibility of prospective attendees 
•    Assists with designing and administering training and development surveys to determine effectiveness of training programs. 
•    Contacts attendees and department representatives about training programs 
•    Prepares and distributes training aids such as instructional materials, handouts, evaluation forms, and visual aids
•     Provides input for identifying present and future training needs by assisting with coordinating and conducting needs analysis.
•    Writes material for new training programs; reviews, evaluates, and modifies existing and proposed programs and recommends appropriate changes. 
•    Contacts attendees and department representatives about training programs 

 

MINIMUM REQUIREMENTS:


•    High school diploma  
•    Must have a high mechanical aptitude, good teaching, oral and written communication skills
•    Broad knowledge of multiple disciplines such as mechanics, plumbing, electrical, paint, body repair, and hydraulics
•    Proficient computer skills and strong customer relations
•    Two (2) years of college or trade school, specializing in mechanic, electrical, hydraulics, or engines or minimum of five (5) years experience in field service or on fire apparatus.   

 

 

E-ONE is a worldwide designer, manufacturer, and marketer of fire rescue vehicles with more than 23,000 vehicles in operation around the world. Headquartered in Ocala, Florida, E-ONE is the industry leader in product innovation, bringing new technologies to the market that exceed our customer’s expectations.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

 

NOTICE FOR CALIFORNIA RESIDENTS

Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.


Nearest Major Market: Ocala