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E-ONE - Service Desk Technician

Date: Apr 7, 2021

Location: Ocala , FL, US, 34474

Company: REV Group, Inc.

Additional Locations:  
Requisition ID: 8531

REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles (“RVs”) and luxury buses). REV’s brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV’s brands pioneered their specialty vehicle product categories and date back more than 50 years.

 

JOB TITLE:            Service Desk Technician

 

SCOPE: Primary point of contact for end-users to receive IT. support within the organization.

 

ESSENTIAL FUNCTIONS:

Provide support and maintenance to entire client-side computing environment.

Includes, but is not limited to, managing tasks within the ServiceDesk ticketing system, diagnosing, installing, repairing, maintaining, and upgrading all PC hardware, software, and printers.

Services will be provided using a variety of methods and technologies.

 

OTHER DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO:

Ticketing system maintenance, upgrades, network cabling diagnosis, scripting, Active Directory group policy, user MAC’s, Linux, and liaise with vendors as required. Perform or assist with any operations, as required, or directed, to maintain workflow or respond to production requirements.

 

TOOLS AND EQUIPMENT USED: Common computer and networking industry tools.

POSITION EXPECTATIONS:

  1. SAFETY: Follow E-ONE General Health & Safety Rules, ensure safe operating conditions within area of responsibility, and notify coworkers and supervisors of hazardous acts and conditions. Proper use of PPE; use only defect-free equipment. Promote safety in department. Use proper lifting techniques and overhead hoist when needed. Maintain clean and safe working environment in line with 5-S Philosophy. Participate in hazardous communication training and safety meetings.
  2. QUALITY: Responsible for the quality of work. This requires defect-free work and understanding of the requirements of the company’s quality system as it pertains to job duties and responsibilities. Must be able to check work to ensure conformance to process control instructions, specifications, and quality standards. Identify and segregate non-conforming product. Identify the need for and assist in initiating and implementing corrective and preventive actions when appropriate.  Follow the 3 Don’ts: 1) Don’t accept poor quality; 2) Don’t make poor quality; 3) Don’t pass poor quality.
  3. FLEXIBILITY: Able and willing to work in other areas as needed. Must be flexible in taking lunch and breaks when workflow requires. Willing to work additional hours, as necessary.
  4. INITIATIVE: Actively participate in continuous improvement of products and processes to better serve customers and improve the overall profitability of E-ONE. Actively seek out work in other areas when current assignment is complete. Make suggestions for improving product quality, processes, safety, and company profitability.  Submit these implemented improvements utilizing our Minor Kaizen process.
  5. TEAMWORK: Positive working attitude toward other employees; be a team player. Work with others constructively and abide by company policies and procedures. Working together as a team for continuous improvement is vital to ensure the future of E-ONE and its employees. Teamwork will be required to be effective in daily production assignments as well as special improvement projects.
  6. Lean:  To daily utilize your skills and experience to eliminate waste and continually improve your process.  Additionally, develop your knowledge of Lean through supporting your area in maintaining the highest levels of 5S; utilizing visual management tools that highlight problems and solve those problems for true root cause; participate and support kaizen events; and participating in the Lean Certification and Minor Kaizen programs.
  7. CAREER DEVELOPMENT: Attend and participate in a variety of meetings, training programs, and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specific level of knowledge pertaining to changes to equipment or process, new developments, requirements, procedures, and policies. Work towards obtaining your Bronze Lean Certification.
  8. LEADERSHIP: Lead the team, provide innovative thought leadership on strategies to grow market share, increase profitability, and meet long-term business goals.
  9. ACTION-ORIENTED: Enjoy working hard; is action-oriented and energetic; not fearful of acting with a minimum of planning; seize more opportunities than others.
  10. CONFLICT MANAGEMENT: Step up to conflicts, seeing them as opportunities; read situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation.
  11. DEALING WITH AMBIGUITY: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  12. DRIVE FOR RESULTS: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

 

MINIMUM REQUIREMENTS:

    • Above average troubleshooting, communication, documentation, and time management skills
    • CompTIA A+ and Network+ or Security+ Certification
    • Familiar with enterprise level Help Desk ticket tracking software
    • Basic understanding of Windows Server 2003/2008 and Windows Active Directory
    • Ability to work independently and also in a team environment with a variety of different technologies
    • Open to learning and experiencing new technologies in an OJT environment working with senior level administrators
    • Ability to interface directly with customers to resolve tier 1 and tier 2 support issues in a courteous and timely manner
    • Three years support experience in an enterprise environment or combination of college and work experience
    • Basic understanding of DNS, DHCP, TCP/IP,
    • Strong background in hardware troubleshooting including Dell, HP, and Cisco

 

EXPERIENCE:

    • Strong customer service orientation
    • Must be able to multi-task and effectively prioritize and execute tasks in a high-pressure environment
    • Strong knowledge of Windows XP and or Windows 7 in a domain environment
    • Windows server domain and Active Directory management with accounts, permissions, group policies, and file shares
    • Independent and creative thinker who enjoys being challenged to go above and beyond the minimum requirements
    • Ability to work in a structured Service and Infrastructure Management environment to meet SLA requirements
    • Familiar with IT. asset management and licensing

 

NOT REQUIRED BUT PREFERRED:

    • MCSE/MCSA 2003
    • Cisco CCENT/CCNA
    • Experience working in a multi-tenant infrastructure environment
    • PowerShell or other scripting experience
    • Experience in Blackberry Enterprise Server, MS SQL, SCOM/SCCM, IIS, Linux
    • ITIL, COBIT, MOF, or ISO2000 experience/certification

 

PHYSICAL REQUIREMENTS:

  • While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
  • The employee is frequently required to stand; walk and sit.
  • The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

 

 

E-ONE is a worldwide designer, manufacturer, and marketer of fire rescue vehicles with more than 23,000 vehicles in operation around the world. Headquartered in Ocala, Florida, E-ONE is the industry leader in product innovation, bringing new technologies to the market that exceed our customer’s expectations.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

 

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Nearest Major Market: Ocala