Customer Experience Manager

Additional Locations: FLORIDA, TEXAS, MICHIGAN, OHIO 
Requisition ID: 25066

REV Group companies are leading designers and manufacturers of specialty vehicles and related aftermarket parts and services, which serve a diversified customer base, primarily in the United States, through two segments: Specialty Vehicles and Recreation Vehicles. The Specialty Vehicles Segment provides customized vehicle solutions for applications, including essential needs for public services (ambulances and fire apparatus) and commercial infrastructure (terminal trucks and street sweepers).  REV Group's Recreational Vehicles Segment manufactures a variety of RVs from Class B vans to Class A motorhomes.  REV Group's portfolio is made up of well-established principal vehicle brands, including many of the most recognizable names within their industry.  Several of REV Group's brands pioneered their specialty vehicle product categories and date back more than 50 years.  REV Group trades on NYSE under the symbol REVG. Investors-REVG

The Customer Experience Manager provides critical support to the sales and executive teams by ensuring seamless coordination of sales reporting, customer engagement activities, event logistics, and internal administrative functions. This role demands a detail-oriented, highly organized professional with strong communication and multi-tasking skills.

Key Responsibilities:

• Maintain a consistent and accurate dealer contact list, organized by brand.
• Coordinate quarterly sales reporting for all cooperative contracts.
• Support bid submission processes by gathering necessary documentation from internal departments.
• Collaborate with corporate communications for awards events and recognition initiatives.
• Create, edit, and publish presentations using data from multiple sources, ensuring clarity, flow, and consistency.
• Assist Directors with planning and logistics for customer fly-ins, including meeting room bookings, hotel accommodations, and dinner reservations.
• Manage driveaway scheduling to ensure timely vehicle pickup from selected vendors.
• Compile and coordinate information from Parts and Customer Service departments to assist in the development of Dealer Scorecards.
• Review and approve expense reports in accordance with company policies.
• Provide assistance with travel planning and booking as needed.
• Coordinate registration and logistical planning for trade shows and industry events.
• Manage sales forecasting and weekly sales update tracking.
• Assist with documentation and communication for customer visits, including notifying the leadership team.
• Help coordinate customer and dealer meet-and-greet sessions, dinners, and onsite engagement.
• Support dealers in planning their visits to manufacturing sites.
• Schedule and organize manufacturing plant tours for customers and internal stakeholders.
• Perform other duties as assigned to support the broader goals of the sales and operations teams.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred, Associates degree required.
• 5 plus or more proven experience in sales operations, administrative support, or a similar role.
• Strong organizational and time-management skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (especially PowerPoint, Excel, and Outlook).
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Comfortable working in a fast-paced, team-oriented environment.
• Ability to travel 25%

Pay scale for possible remote posiiton $67,500 - $112,500

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans. 

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