Coordinator Sales

The Sales Assistant position is responsible for photographing/videoing fire apparatus at various stages throughout the production process as well as preparing NFPA compliant manuals, and providing additional support for inside and outside sales upon request. 

JOB RESPONSIBILITIES:

1. Administrative Functions – NFPA Manual Preparation & Assembly

• Oversee the preparation and assembly of NFPA manuals for apparatus produced at the Snyder, NE campus, ensuring accuracy and compliance.
• Manual Updates: Collaborate with Customer Service to incorporate revisions and ensure all manuals reflect the most up-to-date information.
• Inspection Packets: Compile and organize final inspection packets for dealers/customers, including manuals, ship-loose documentation, Statement of Exception, and UL Certifications.
• Demo Apparatus Documentation: Prepare comprehensive demo books for all demo apparatus manufactured in Snyder.
• Print & Distribution Management: Coordinate printing and shipment of manuals when physical copies are required.
• Electronic Manual Handling: Load digital copies of manuals onto USBs and ensure proper delivery to customers and dealers.
• Documentation & Tracking: Maintain and update the Ship Loose Document and Ship Short Spreadsheet with accurate shipping details.

2. Clerical & Office Support

• Document Control: Perform scanning, filing, and digital archiving to maintain organized and easily retrievable records.
• Special Projects: Take ownership of small-scale projects as assigned, ensuring completion within set deadlines.

3. Product Photography

• Capture high-quality images of fire apparatus at various production stages, including incoming chassis upon arrival and completion.
• Photograph completed apparatus for marketing purposes, ensuring professional, high-resolution images.
• Document special apparatus features for Customer Service, Sales, and Production, creating a searchable database with photo attachments for easy reference.
• Efficiently share photographs via SmugMug with internal staff, customers, and dealers at least once or twice weekly, depending on production volume.
• Upload and manage photographs on a WordPress-based website, ensuring proper organization and accessibility.

4. Professional Customer Interaction

• Answer incoming calls with professionalism and courtesy, providing prompt assistance to customers and stakeholders.
• Ensure every customer is fully satisfied before concluding the call.
• Direct customer inquiries and information requests to the appropriate department or personnel.
• Communicate customer concerns and issues effectively to relevant internal teams for resolution.

5. Task & Priority Management

• Execute assigned tasks efficiently, prioritizing workload to meet deadlines and business objectives.

6. Quality & Efficiency

• Maintain a high standard of accuracy and quality in all tasks while working in a fast-paced environment.

7. Additional Duties

• Adapt to changing priorities and undertake additional responsibilities as assigned to support team objectives.

QUALIFICATIONS:

• Exceptional customer service skills with a strong focus on client satisfaction
• Positive, proactive attitude with a self-motivated approach to tasks
• Strong active listening skills, ensuring clear understanding and communication
• Proficient in using photographic equipment across various environments, including outdoor, indoor, and production settings
• Intermediate proficiency in Microsoft Office Suite and Adobe applications
• Eager to learn and develop expertise in Fyresoft 2 and Made2Manage
• Comfortable working at heights exceeding 30 feet
• Physically capable of lifting up to 50 lbs unassisted
• Excellent verbal and written communication skills
• Highly organized with strong problem-solving, analytical, and attention-to-detail abilities
• Demonstrated ability to plan, coordinate, and execute projects effectively
• Committed to excellence, quality standards, and continuous improvement
• Skilled at managing multiple priorities in fast-paced environments
• Strong interpersonal skills with the ability to collaborate effectively in team settings
• Ability to comprehend and execute written and verbal instructions accurately
• Creative, adaptable, and innovative team player with a solution-driven mindset
• Flexible and versatile, thriving in dynamic and evolving work environments with enthusiasm

EDUCATION AND OTHER REQUIREMENTS: (Select education and/or other certifications that may be either required or preferred to perform the job)

Additional Requirements: N/A

WORK ENVIRONMENT:

*This job description is intended to outline those functions typically performed by individuals assigned to this classification. This description is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility. Spartan Motors reserves the right to change or assign to this position as required.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans. 

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