Quality Manager

The Manager Quality position is responsible for leading and providing guidance to the quality team and ensuring the team meets all internal and external Key Performance Indicators monthly as well as establishing and maintaining a professional relationship between business unit and its customers and suppliers. 

Essential Duties and Responsibilities:

• Provide direction and strategy to identify, assess, and remediate current and previous quality system risks and gaps, including conducting corporate gap assessments and development standards.
• Supervise Quality Inspection Team (10+ employees).
• Develop and implement quality assurance policies and procedures.
• Conduct internal audits to ensure compliance with quality standards.
• Analyze data to identify trends and areas for improvement.
• Lead cross-functional teams to investigate, collect, analyze, report defects and warranty issues to develop corrective action plans.
• Develop and maintain a system for tracking customer feedback and complaints.
• Monitor customer feedback and satisfaction surveys.
• Train staff in quality assurance processes and procedures.
• Promotes quality culture throughout the organization.
• Responsible for the maintenance and management of the Quality Management System, including Document Control, CAPAs, Quality Events, Change Controls, Complaints, and Q10 to assure the quality of Company products.
• Develop internal SOPs, work instructions, and other processes to ensure appropriate employee training and adherence to the quality management system (QMS) across the business unit.
• Manage inspections and audits from both regulatory authorities and marketing partners and provide follow-up responses for all aspects of the business.
• Partner with various key stakeholders across the organization to assess all quality systems and standards needs and to provide resources and support for planning and execution.

The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and/or training.

Required Knowledge, Skills, and Abilities:

• Highly proficient in the use of Microsoft Office suite (Excel, Word, Outlook, etc.).
• Excellent communication, both written and verbal, with employees at all levels within the organization and customers
• Knowledge and experience in ISO 9001 standard and auditing.
• Six Sigma / Lean Certification & Experience.
• Able to effectively prioritize and execute tasks in a high-pressure environment.
• Proficiency with or the ability to quickly learn the organization’s systems.
• Must be able to quickly gain trust and build relationships.
• Exceptional organizational, interpersonal, and willingness to work within changing priorities.
• Self-motivated with the ability to stay on task.
• Innovative team player.
• Commitment to excellence and high standards. 
• Sound judgment with the ability to make timely, and sometimes, difficult decisions. 
• Proven ability to handle multiple projects and deadlines.

Education and/or Experience:

• Bachelor’s degree in engineering or business Administration, or related field or equivalent work experience.
• Minimum ten (10) years' experience in Quality Management, within a manufacturing environment.
• Minimum five (5) years leading a team.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential.

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