Technician Service II

Date: Nov 4, 2023

Location:

Winter Park, FL, US, 32792

Company: REV Group, Inc.

Work Hours: Mon-Fri 8a-5p, 60 min lunch

Additional Locations:
Requisition ID: 19182

REV-O is the manufacturer of two industry-leading ambulance brands that build Type 1, Type 2, Type 3, and medium-duty models: Road Rescue & Wheeled Coach. With a legacy and passion to deliver mission-critical durability, our ambulances are born to perform under the most demanding conditions—and built to be as unbreakable as the spirit of those we serve. Our proud, devoted team takes tremendous pride in the vehicles we build and the first responders who use them every day.

REV-O is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency, commercial, and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, school buses, terminal trucks, RV’s, luxury buses, and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

Job summary: This position must focus on customer satisfaction; provide technical support directly to customer via phone or field service. Provide training to customers and service technicians.

Responsibilities:

Pre-delivery and post delivery problem solving.
Warranty administration.
Phone tech support.
In field service calls and technical training.
Expansion and development of field service centers.
Provide back up support to TSM’s as needed.
Will be required to perform other duties as requested, directed or assigned.

Requirements (education, experience, travel, physical, work environment):

Must be familiar with all aspects (installation/repair/replacement) of the Wheeled Coach Industries electrical, heat and A/C systems.
Understanding and carrying out verbal and written directions.
Working independently in the absence of supervision.
Establishing and maintaining cooperative working relationships.
Must be able to effectively communicate in English.
Must be able to interpret engineering drawings and electrical schematics.
Must be familiar with electrical theory and troubleshooting techniques.
Must be able to effectively troubleshoot Wheeled Coach Industries electrical systems.
Must be able to guide a field technician through the troubleshooting of system failures via telephone.
Phone systems, e-mail, and internet browsing skills required.
Must have the ability to read, write, and perform mathematical computations at a level required for successful job performance.
Proficient in computer use and report generation using Microsoft Office Business Suites.
Working independently in the absence of supervision.
Establishing and maintaining cooperative working relationships.
Ability to work in a courteous and professional manner with the public and employees.
Ability to read, write, comprehend and verbally communicate simple instructions, short correspondence and memos in English.
Ability to multi-task in a fast-paced environment

Education/Experience:

High School Diploma or GED required
2 years call center experience and/or customer service experience
2 years electrical/manufacturing experience

Licenses/certifications:

Valid Florida drivers license
Passport.

Special Requirements/Duties:

Travel, field service work.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand or walk; use hands to finger, handle or feel objects; and reach with hands and arms.
The employee frequently is required to walk.
The employee is frequently required to stoop, kneel, or crouch. The employee is required to sit.
The employee must occasionally lift and/or move up to 40#’s.
Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.
Ability to bend, stoop, and squat.
Occasionally lift up to but not exceed 40#’s.
Ability to work with arms above head.
Able to read and follow written and verbal instructions.

Work environment:

Indoor office, various locations in the field

Personal Protective Equipment Recommended and/or Required:

Safety glasses.
Earplugs.
Closed toed shoes.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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